Deposit Policy;
Confirmation:
To confirm a reservation is requaried the 50% of the total stay.
For reservations with arrival between December 20th to January 6th, 100% of the total stay is required.
Deposits or bank transfers must be made to the account that will be provided via email, once this transaction is made, the guest must send a copy with their information and the scanned deposit slip.
The hotel will give you a period of 24 hours for the deposit to be made, in case you do not do so, your reservation will be canceled.
We do not accept personal checks. After the reservation confirmation, the guest must have an electronic confirmation, which will be sent by the hotelito reservation email.
 
Changes of Date:
Changes to date are subject to availability and may be made only once. There are no refunds if you do not have rooms available for the requested date and can not travel on the date originally reserved. In this case, it will be taken as a canceled reservation.
NOTE: The date changes do not apply during high season.
 Cancellation Policy:
There are no charges if the reservation is canceled 2 days or more before your arrival. After this period, there is a charge for one night plus taxes, applicable to your credit card.
Check - In: 3:00 p.m. | Check - Out: 12:00 p.m.
Silence Schedules: It is not allowed to put music that could disturb other guests in the common areas of the Hotel.
After 10 p.m. a moderate volume should be maintained.
Restaurante El Patrón, operates at the following times:
7:30 a.m. to 9:00 p.m.
The service personnel is removed at the latest at 22:00 hours.
It is not allowed to stay in the restaurant area after 10 p.m.
The Hotel has a restaurant service, so is not allowed to introduce food from outside to the rooms or common areas.
No pets allowed
No more than 2 guests per room are allowed.
Smoking is not allowed, we have an extra charge for cigar smells in rooms.
($ 500.00MXN)
Children are not allowed, the minimum age to enjoy the hotel is 12 years and up.
 
Transport:
The hotel provides transfers from Tapachula airport to the hotel with prior notice, and is paid in advance.
The journey, normally, is 2.5 hours.
 Credit cards:
We accept Master Card and Visa